faq
Can I order samples before placing my order?
Yes, ordering samples is easy and is a great way for you to experience the quality of our stationery. Samples cost $15 plus GST for a pack of three, and include delivery. Sample packs are redeemable on orders placed over $150. To order samples click here
Have you a minimum order amount?
Yes, our minimum order is 50 for Wedding Stationery, 30 for Engagement Stationery and 15 for Baby Stationery and Birthday Invitations.
Should I order extra invitations?
Yes, we recommend you order a few extras, to cover any spelling mistakes when writing guests names, or for any additional guests you wish to invite.
The time it takes us to process your order depends on the products you have chosen. Pre-designed personalised orders will require you to sign off an emailed proof before they will be printed and dispatched. This proof will be emailed to you within 1-2 days of placing your order. Once you have approved your order we will send it out to be printed and we usually allow 7-14 days for printing. Orders are then collated, packaged and posted out to you via Australia Post. Custom Design orders may take longer depending on the complexity of the design process for that order.
For wedding stationery we generally allow 3-4 weeks due to the quantities and various products involved. However baby stationery and birthday stationery generally have a much quicker turn around time frame due to their simplicity. Please contact us directly for more specific timing to put you mind at rest.
How much is delivery within Australia?
We charge for delivery according to the quantities of stationery you order. Therefore 15-29 items cost $6.50+GST, 30-49 items cost $10+GST and 50 items plus cost $20,00+GST.
Do you deliver internationally?
Our standard shipping through our online store is within Australia only, however we do ship internationally. In this case, please contact us prior to making an order so that we can provide you with a quote. This varies according to the international location you are ordering from and the size/weight of your order.
How can I pay for my order?
PayPal - This is the most efficient, time saving and easiest way to order. On the order form, if you choose this payment option you will be directed to PayPal for a secure online credit card payment - you DO NOT need a PayPal account to use this payment option. PayPal is a convenient and well used method for secure online credit card payments. For your peace of mind please visit www.paypal.com.au to learn more about their secure credit card payment procedure.
Direct Deposit - We accept direct bank deposit as a method of payment for your order however, please note that the order will not commence until payment has cleared. If using this payment option bank details will be emailed to you once the order has been made. When making a bank deposit please ensure you make a note of your name in the description section so we can identify who the order is from.
Cheque or Money Order - As with direct bank deposits, orders will not commence until payment has cleared. Please make your cheques payable to: mini Moko
Cheques can be posted to PO Box 545, Clifton Hill, VIC 3068
Do you offer discounts?
Yes we do! Discounts start at 5% on orders of a quantity of 200 or more. This could be 200 of one stationery item or a combination of stationery items. The discount is automatically calculated for you at the checkout and increases up to 10% on orders of quantity of 500 or more.
Do you have an environmental policy?
In this day and age we also feel it is our responsibility to provide our customers with a product that is environmentally conscious. Therefore, when we choose our papers we also look for those that have a high recycled content whilst maintaining the luxury finish desired. Further to this we outsource our printing to a professional company who have a carbon neutral policy.This means that a commitment has been made to plant sufficient Mallee Eucalypt trees in the Australian wheatbelt to offset the carbon emissions made by the printing company.
Is mini Moko ever closed for holidays?
Occasionally throughout the year we will be closed for holidays.These times of closure will be advertised on our hompage as well as other pages throughout the site. This of course means that you can still browse through our lovely boutique and purchase any stationery you wish. It simply means we will start processing your order on the date we have stated we will be back, rather than immediately. If you have any concerns about this with regard to your order, please contact us directly. We sincerely apologise for any inconvenience this may cause our customers.
Can I customise the colours of one of your invitations to match my event?
Yes, we have put together a Colour Customisation Chart with over a hundred colours for you to choose from, so that you can get exactly the colour you are after for your event. When you select a product, you will find that as well as picking the quantity and cardstock you would like, you are also able to pick a colour for each of the design elements in that product. For example, if the product is made up of three different colours, then you can pick from the Colour Customisation Chart for each of those elements. The code for these colours will then be added to the shopping cart with your order so that we can produce a PDF proof for you in your selected colours. Please note, not all colours are suitable for every design we have. If you place an order where the colours chosen are not suitable, we will contact you with an appropriate alternative. If you wish to purchase our Colour Customisation Charts, you can choose between our satin finish or shimmer finish cardstock under samples and colours. Colour charts cost $5.00 plus GST, and include delivery.
Can you create a unique invitation to suit my wedding or event theme from an idea of my own?
We are happy to custom design your invitations from scratch based on your ideas. You can find out more in our custom design section.
Can I have my wedding invitations personalised with each guest's names?
Yes, we can print guest's names on invitations for an additional flat fee of $95.00. Similarly we charge $95.00 for printing guest's names on place settings.
For this service you must provide a list of the guests names on a Microsoft Excel spread sheet with the name of each guest as you would like to see printed on your stationery. Please use a new row for every new name, and please ensure the names are spelt correctly as we won't be responsible for any mistakes you make.
Can I have my wedding envelopes personalised with my guests names and addresses?
Yes, we can print guest's names and addresses on address labels at a cost of $0.40 per invitation or card.
For this service you must provide a list of the guests names on a Microsoft Excel sheet with the name of each guest and address as you would like to see printed on your envelopes. Please use a new row for every name and address, and please ensure they are spelt correctly as we won't be responsible for any mistakes you make.
Can I choose my own wording of the invitation?
Of course. Our website has a number of wording suggestions available and a handy step by step guide to help you at the stage of ordering. We may suggest alternatives to you in the design process if we believe that what you have submitted needs alterations.
Do you provide a proof before my invitation gets printed?
Yes, we provide a PDF proof by email for you to approve. Please visit our how to order section for more details.
How is your stationery produced?
To produce stationery of the highest quality and to achieve the modern aesthetic we are known for, we use all industry-standard software. Furthermore, all our printing is produced on the latest digital presses here in Melbourne, to ensure the quality is second-to-none.
Does mini Moko have a shop I can visit?
No need to squeeze an already busy schedule by making an appointment to visit our shop. We are online 24 hours 7 days a week. So sit back, relax and view our latest designs online in your own time.
